Frequently asked question
1
What are your shipping options?
We offer standard, expedited, and express shipping options. Free shipping is available on orders over $50. Delivery times may vary based on location.
2
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website.
3
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns page for more details.
4
How do I exchange an item?
To exchange an item, please follow our return process and place a new order for the desired item. We recommend contacting our customer service team for assistance.
5
Do you offer size guides?
Yes! Our size guide is available on each product page to help you find the perfect fit. If you're unsure, feel free to reach out to our customer service for personalized assistance.
6
Are your products ethically sourced?
We are committed to ethical sourcing and sustainability. We work with suppliers who share our values and prioritize fair labor practices and environmental responsibility.
7
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We can make changes only if your order hasn’t already been processed for shipping.
8
What payment methods do you accept?
We accept various payment methods, including credit cards, PayPal, and other secure payment options. Please check our Payments page for a full list.
9
Do you have a loyalty program?
Yes! We offer a loyalty program that rewards you for shopping with us. Sign up for our newsletter to receive updates and exclusive offers.
10
How do I contact customer service?
You can reach our customer service team through our Contact Us page, via email, or by calling our support line. We’re here to help!
If you have any other questions, feel free to reach out to us!